ToolBox -

The FRITZ!Box User Interface

This guide will demonstrate how to access features of the FRITZ!Box user interface.

The FRITZ!Box user interface is accessible via any web browser on your computer.

The user interface allows you to configure the FRITZ!Box, receive information about the FRITZ!Box and your connections, as well as allowing you to enable or disable various functions.


  • How to Access the User Interface
  • User Interface Fails to Open
  • FRITZ!Box: Overview
  • Views – Standard View and Advanced View
  • Diagnostics
  • Every User Interface Page

How to Access the User Interface

The FRITZ!Box user interface is accessible on any computer directly connected with the FRITZ!Box through an Ethernet cable.

  1. Open a web browser on your computer. This could be Microsoft Edge / Internet Explorer, Google Chrome, Safari or Firefox to name a few.
  2. Now, enter: in the URL of the browser.


If entered correctly, the FRITZ!Box user interface will be opened. Note that the URL is not case sensitive.

You may find that the user interface does not open. This could be due to several factors. If you wish to find a solution, read User Interface Fails to Open at the end of this guide.


FRITZ!Box: Overview

Important information about the FRITZ!Box can be accessed directly from the Overview page of the FRITZ!Box user interface.

From the Overview page, you can switch from the home page to corresponding menus where you can configure specific settings.


The upper area of the Overview window shows the complete product name of your FRITZ!Box, as well as the currently installed version of the FRITZ!OS. The current energy consumption is also displayed.

Some information displayed may be dependent on your settings, for example:

  • The assigned name of the FRITZ!Box (i.e “FRITZ!Box 7490”)
  • The availability of pending FRITZ!OS updates versions.

The middle section of the Overview window presents information about interfaces, connections, as well as configured convenience functions.

The lower area of the window allows you to see the last telephone calls conducted, last entered telephone book entries and a list of all the connected devices to the FRITZ!Box. This could be in the form of computers, network storage and telephones.


Views – Standard View and Advanced View

There are two views encompassing the FRITZ!Box user interface: the standard view and advanced view.

The FRITZ!Box interface is already configured in standard view. In this view, all the settings are required for daily operation are at your disposal. However, some pages of the interface are not displayed.

The advanced view allows for additional settings options to appear under a number of menus and commands. The expanded menu items contain new settings for advanced users which are not essential or daily FRITZ!Box operation.

In the footer of the FRITZ!Box user interface, there is a View link, allowing you to switch between the two view modes quickly and easily.

standard view advanced view


The FRITZ!Box System Functions

The FRITZ!Box offers a wide range of system functions, such as:

  • Notification services.
  • Diagnostics functions.
  • Updating services

These can be used to inform you about the functional status of the FRITZ!Box and its activities. The services can also be used to help you operate the FRITZ!Box safely and always keep it up to date.


Diagnostics – Checking Functions of the FRITZ!Box

The diagnostics function allows you to get an overview of the functional status of your FRITZ!Box, as well as its Internet connection and you home network. In case of errors, the diagnostic function’s results can help you localize and remedy any problems.

Starting Diagnostics

  1. First access the FRITZ!Box user interface, by searching: “” in any web browser.
  2. Now select the option “Function from Diagnostics” in the System tab





  1. Now click “Start” to begin the diagnostics.

Cancelling Diagnostics

Diagnostics can be ended in progress without losing any data..

  • Simply click “Cancel” in the Diagnostics.

The results obtained up to that point remain invisible.



User Interface Fails to Open

There are various reasons why the FRITZ!Box user interface cannot be opened. Below are a few common issues and solutions regarding the opening of the user interface.

Software such as Google Chrome performs a google search when the address of the FRITZ!Box is unknown or entered incompletely. This means that you may have to enter the entire URL so that the software you are using recognises the address.

interface fail

  • First Try restarting the FRITZ!Box
  • Start by disconnecting the FRITZ!Box from its power supply.
  • Now wait for five seconds before reconnecting the power supply that was just removed.
  • Then, wait for the LEDs: Power / DSL and WLAN (only if wireless LAN is turned on) to light up.

The FRITZ!Box should now be ready for operation.


  • Clearing the Cache of Your Web Browser

If your web browser does not take you to the FRITZ!Box user interface and instead displays an empty white page, you may have to empty the cache. You can empty the cache in the settings of any web browser.


Every FRITZ!Box User Interface Page

Visit our guide on every page of the FRITZ!Box user interface here.


For more solutions visit page 162 of the AVM FRITZ!Box user manual available for reading on their website at:


If this guide has been unhelpful and you are still experiencing difficulties with your FRITZ!Box, please call us at Wi-Manx Support on 641188.