ToolBox -

Changing the channel that your router broadcasts on can help clear up wireless connection issues related to interference from a neighbour’s router (or indeed any wireless device, eg. security camera, DECT phone, wireless speakers, etc.)

To change the wireless channel of your Thomson/Speedtouch router please follow these steps.

First, it is advisable to connect your computer to your router with the supplied ethernet cable. It is possible for you to put the device into a state where you cannot access it via the wireless connection – if this happens you will be required to use the cable anyway. On most computers you can connect both wirelessly and wired at the same time, so you can test your settings each time you change them.

Open up your web browser of choice and navigate to your Router’s configuration web page. This page is available whether you are connected to the internet or not, so if you cannot move your computer to the router, it may be worth moving the router to your computer.

You can find the webpage at the following address (either type it into your address bar or click the link)

The main router interface page

From the Home page please select the Home Network section.

Home network page

On the Home Network page please select  WLAN:ThomsonXXXXXX link (under wireless.)

You’ll be presented with the following page:

Wireless configuration page

On the Wireless LAN (WLAN) page, select Configure in the upper right hand corner

Wireless Access Point configuration screen

While on Automatic, you cannot change the channel – the router tries to find a free channel and then uses it. This only happens when the router turns on, at which point there may not be interference on the channel it chooses. Someone may then later turn a router on set to a similar channel to yours and end up causing problems.

Change the Channel Selection to Manual.

Wireless Access Point configuration screen, Channel set to Manual

Now, change the channel. Try a number at the opposite end of the range that it’s currently on – ie if it’s on 11, try 1, if it’s on 1 try 11, etc.
Scroll Down and press the apply button to save your changes to the settings (they will be applied immediately.) The improvement may show as a strengthening of the signal from your router, so check for that first.
If your wireless connection still hasn’t improved, you will need to try all the channels 1 through 11 and see if any of them offer improvement. If you have a lot of neighbours (for example if you’re in a block of flats) there may only be a few clear channels. Remember to press the apply button after any changes.

Please Note: Screen shots may appear slightly different depending on Firmware Version.