ToolBox -

February 14th, 2014

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Please note: this only applies to users on adsl/adsl2+ connections (Broadband Plus/Lite).

 

Please download and save this PDF document before upgrading for reference if required:

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If you have just updated the firmware of your Fritz!box and it has not come back online, please check and/or follow the instructions below:

  1. Open the user interface of the FRITZ!Box by entering fritz.box or 192.168.178.1 in your web browser.
  2. Click “Internet” then “Account information”.
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  3. On the main page area near the bottom under “Connection Settings” click the blue link “Change connection settings“.  This will extend the page.
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  4. Under the heading “DSL ATM Settings”. Select the radio button – “Set manually” and enter the details as follows:
    1. VPI: 0 (Zero)
    2. VCI: 38
    3. Encapsulation: PPPoA / LLC
    4. Uncheck: “Check the Internet connection after “Apply” has been clicked”
    5. Click: Apply
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  5. Click “OK”
  6. You should now be able to access the internet again once the orouter has established a connection to the internet. This can be confirmed by checking the LED marked “Info” is lit green.