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February 14th, 2014

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Please note: this only applies to users on adsl/adsl2+ connections (Broadband Plus/Lite).


Please download and save this PDF document before upgrading for reference if required:

Download PDF


If you have just updated the firmware of your Fritz!box and it has not come back online, please check and/or follow the instructions below:

  1. Open the user interface of the FRITZ!Box by entering or in your web browser.
  2. Click “Internet” then “Account information”.
  3. On the main page area near the bottom under “Connection Settings” click the blue link “Change connection settings“.  This will extend the page.
  4. Under the heading “DSL ATM Settings”. Select the radio button – “Set manually” and enter the details as follows:
    1. VPI: 0 (Zero)
    2. VCI: 38
    3. Encapsulation: PPPoA / LLC
    4. Uncheck: “Check the Internet connection after “Apply” has been clicked”
    5. Click: Apply
  5. Click “OK”
  6. You should now be able to access the internet again once the orouter has established a connection to the internet. This can be confirmed by checking the LED marked “Info” is lit green.